Our Privacy Commitment
At Cazeus Casino, your privacy is not an afterthought — it is a fundamental part of how we operate. We are fully committed to safeguarding every piece of personal and financial information you share with us. This policy explains, in plain terms, what data we collect, why we collect it, and how we handle it responsibly. We encourage you to read it carefully so you can feel confident every time you use our platform.
The Information We Collect
We collect personal information at several stages of your journey with us. During registration, you will be asked to provide core account details such as your full name, date of birth, home address, and email address. This is standard practice and necessary to create and manage your account securely.
For compliance purposes, we are also required to carry out identity verification. This means we may request supporting documentation — such as proof of identity and proof of address — to satisfy our obligations under Anti-Money Laundering (AML) regulations. Providing these documents promptly helps ensure your account remains fully functional without unnecessary delays.
When it comes to payments, we collect the financial details necessary to process your transactions. Depending on which method you choose, this may relate to your debit card, bank transfer details, or the e-wallet account you use. We handle all payment data with strict care and do not store sensitive card information beyond what is technically required to complete a transaction.
We may also collect technical data automatically — such as your IP address, device type, and browsing behaviour on our site — primarily to ensure the platform runs correctly and to detect any unusual activity on your account.
How We Use Your Data
The information we hold about you serves a number of clear, legitimate purposes. First and foremost, it allows us to manage your account — keeping your details accurate, processing deposits and withdrawals, and ensuring you can access our services without issue.
Beyond day-to-day account management, your data helps us meet our legal obligations. As a licensed operator, we are required to verify identities, monitor transactions, and maintain records in line with AML legislation and the requirements set by our regulatory authority. Your data plays a direct role in fulfilling those obligations.
We also use data to protect you. Fraud prevention and responsible gambling monitoring rely on us being able to identify patterns that may suggest misuse or harm. This is something we take seriously, and the data we hold enables us to act quickly if something does not look right.
From time to time, we may use your contact details to send you relevant updates or promotional communications. You are always in control of this. If you would prefer not to receive marketing messages, you can opt out at any time through your account settings or by contacting our support team directly.
Data Sharing & Third Parties
We want to be completely clear on this point: we do not sell your personal data to any third party, under any circumstances.
That said, running a casino platform does require us to work with a number of trusted third-party partners. Your data may be shared in limited, necessary ways with:
- Game providers — to deliver the live dealer games and other content available on our platform, certain technical data may be processed by our software partners.
- Payment processors — to handle your deposits and withdrawals via debit card, bank transfer, or e-wallet services, we share only the financial data required to complete your transaction.
- Regulatory and licensing bodies — as a casino licensed under Anjouan Gaming (Comoros), we may be required to share data with our regulatory authority to demonstrate compliance with applicable laws.
- Fraud prevention and security services — where necessary to protect our players and the integrity of our platform.
Every third party we work with is required to handle your data responsibly and only for the specific purpose for which it was shared. We do not permit our partners to use your information for their own marketing or unrelated purposes.
Data Security & Retention
We use industry-standard security measures to protect the data you share with us. All information transmitted between your device and our platform is encrypted using SSL (Secure Sockets Layer) technology, which means it cannot be intercepted or read by unauthorised parties in transit. Our servers are maintained in secure environments with access controls in place to limit who can handle your data internally.
Despite these protections, it is worth noting that no system is entirely without risk. We continuously review and improve our security practices to stay ahead of emerging threats, but we also encourage you to take sensible precautions — such as keeping your login credentials private and logging out when using shared devices.
On the matter of retention: we do not keep your data indefinitely. We hold personal and financial records for as long as is required by law and by our obligations under AML regulations as set out by Anjouan Gaming. In practice, this typically means retaining certain records for a defined period following account closure. Once that obligation has been fulfilled, data that is no longer needed is securely deleted or anonymised.
If you close your account, this does not automatically result in the immediate deletion of all your data — legal retention requirements continue to apply for a set period thereafter.
Your Privacy Rights & How to Contact Us
You have rights over the personal data we hold about you, and we are committed to honouring them. These include:
- The right to access — you can request a copy of the personal data we hold about you.
- The right to correction — if any of your details are inaccurate or out of date, you can ask us to update them.
- The right to erasure — in certain circumstances, you may request that we delete your data. Please note that this right is subject to legal retention obligations, which may mean we are unable to delete certain records immediately.
- The right to object — you can object to specific uses of your data, including direct marketing communications, at any time.
To exercise any of these rights, or if you have any questions or concerns about how your data is being handled, please get in touch with our team. While specific contact channel details are available within your account area, we encourage you to contact our support team directly for any privacy-related queries — they will ensure your request is passed to the appropriate person promptly.
You can also manage certain account preferences, including marketing opt-outs, directly from your account settings at any time.
We will always aim to respond to privacy requests within a reasonable timeframe and to handle your query with the care it deserves.