Introduction & Acceptance of Terms
These terms and conditions govern your use of Cazeus Casino and form a binding agreement between you and us. By completing the registration process and creating an account, you confirm that you have read, understood, and agreed to these Cazeus Casino general rules in full.
We are committed to providing a secure, fair, and responsibly managed gaming environment. These rules exist not only to protect us as an operator, but equally to protect you as a player. If you do not agree with any part of these terms, you should not register an account or continue using our services. We reserve the right to update these terms at any time, and continued use of the platform following any such changes will constitute your acceptance of the revised version.
Account Registration & Verification
To open an account with us, you must be at least 18 years of age. We do not knowingly permit anyone under the legal gambling age to register or play on our platform. If we have reason to believe an account holder is underage, that account will be suspended immediately pending verification.
Registering an account is a straightforward process. You will be asked to:
- Click the register or sign-up button on the homepage
- Provide a valid email address and create a secure password
- Enter your personal details, including your full name, home address, mobile number, city, country, preferred currency, postcode, and date of birth
- Select a welcome bonus if one is available to you
- Enter a promotional code if you hold one
- Complete any account verification steps requested at the time of registration
Each player is permitted to hold only one account. Duplicate accounts are strictly prohibited and may result in the permanent closure of all associated accounts.
KYC Verification Requirements
As part of our Know Your Customer (KYC) obligations, we may request supporting documentation at any point — whether at registration, before processing a withdrawal, or as part of an ongoing compliance review. The documents we typically require include:
- A valid government-issued photo ID (such as a passport or driving licence)
- Proof of address (such as a recent utility bill or bank statement)
- Verification of your payment method, where applicable
Accounts that remain unverified may have limited functionality, and withdrawals will not be processed until verification is complete. We ask that documents submitted are clear, current, and unaltered. Providing false or misleading documentation is a serious breach of these terms and will result in immediate account closure.
Deposits, Withdrawals & Financial Rules
All funds deposited into your Cazeus Casino account must come from a payment method that belongs to you personally. We do not accept deposits made on behalf of another individual, and we do not permit the use of third-party payment sources under any circumstances.
Deposits
When making a deposit, please ensure the payment details you provide are accurate and match the information held on your account. Deposits made using mismatched or unverified payment methods may be delayed or declined while we carry out the necessary checks.
Withdrawals
Withdrawal requests will be processed to the same payment method used to make your deposit, where this is technically possible. This practice forms part of our standard anti-money laundering (AML) controls. We reserve the right to request additional verification before approving any withdrawal, particularly for larger amounts or where account activity raises a query.
Withdrawals will only be approved once your account has been fully verified. Any active bonus balance or pending wagering requirements may affect your ability to withdraw; please refer to the bonus terms below for full details.
Anti-Money Laundering Policy
We take our AML responsibilities seriously. We monitor account activity on an ongoing basis, and we are legally required to report any suspicious transactions to the relevant authorities. By using our platform, you confirm that all funds used for gambling are from legitimate sources. We may place temporary holds on accounts or funds while investigations are carried out. Co-operation with our compliance team during any such process is a condition of continued account use.
If you have any questions about a specific transaction or the status of a withdrawal, please contact our support team directly via live chat or email and we will assist you as promptly as we can.
General Bonus & Promotional Terms
From time to time, we offer bonuses and promotions to both new and existing players. Our welcome bonus currently offers a 100% match on your first deposit, up to 500 EUR. Before claiming any bonus, please read the applicable terms carefully — these are set out on the relevant promotional page and form part of these Cazeus Casino terms of service.
Wagering Requirements
All bonuses are subject to wagering requirements unless explicitly stated otherwise. For our welcome bonus, the wagering requirement is 35 times the combined total of your deposit and bonus amount before any winnings derived from the bonus can be withdrawn. For example, if you deposit 100 EUR and receive a 100 EUR bonus, the total wagering requirement would apply to 200 EUR.
Bonus Usage Rules
When you have an active bonus balance, the following general rules apply:
- A maximum bet limit applies during the wagering period. Placing bets above this limit while a bonus is active may result in the bonus and any associated winnings being voided.
- Not all games contribute equally to wagering requirements. Game-specific contribution rates are detailed in the individual promotion terms.
- Bonuses are intended for personal use only and may not be transferred between accounts.
Bonus Abuse
We take a firm stance on bonus abuse. This includes, but is not limited to, exploiting promotional offers through coordinated play, using multiple accounts to claim the same bonus, or systematically low-risk wagering designed to drain a bonus without genuine play. Where we identify such behaviour, we reserve the right to remove the bonus, void associated winnings, and close the account. We want bonuses to reward genuine players, and this policy exists to keep that possible.
Prohibited Activities & Account Closure
To maintain a fair and secure environment for all players, certain activities are strictly prohibited on our platform. These include:
- Creating multiple accounts — each player is entitled to one account only
- Using a VPN or proxy service to circumvent geographic restrictions or misrepresent your location
- Fraudulent activity, including chargebacks, the use of stolen payment details, or any form of financial deception
- Collusion or cheating, particularly in any poker or multiplayer game environment
- Exploiting software bugs or technical errors for financial gain rather than reporting them to us
- Acting on behalf of another person or allowing a third party to operate your account
Where we have reasonable grounds to believe that any of the above has occurred, we reserve the right to suspend or permanently close the account without prior notice. Any funds held within an account found to be operating in breach of these rules may be withheld pending investigation. We will always aim to communicate the reason for any such action where legally and operationally appropriate to do so.
Licensing, Jurisdiction & Dispute Resolution
Cazeus Casino operates in accordance with the applicable regulatory requirements governing its activities. We are committed to full compliance with the legal framework under which we hold our operating authorisation.
If you have a concern or complaint about any aspect of your experience with us, we encourage you to raise it with our support team in the first instance. Our customer service channels are:
- Live chat — available directly through the website
- Email — reachable via the contact details listed on our website
We will acknowledge complaints promptly and work to reach a fair resolution in a reasonable timeframe. If a complaint cannot be resolved through our internal process, you may have the right to escalate it to a relevant external dispute resolution body, depending on your jurisdiction.
These terms are governed by the laws applicable to the jurisdiction in which we are licensed. Any formal legal dispute will be subject to those governing laws and the courts of the relevant jurisdiction.
If you are ever uncertain about any aspect of these Cazeus Casino general rules, please do not hesitate to reach out to our support team before taking any action on your account. We are here to help.